Privacy Policy – FPR Supply

1. Purpose of This Privacy Policy

This policy explains how FPR Supply collects, uses, stores, and protects customers’ personal information when accessing our website or making a purchase.
We are committed to transparency and safeguarding user data in accordance with applicable laws and regulations.

2. Information We Collect

2.1. Personal Information Provided by Customers

We may collect the following data that you voluntarily provide:

  • Full name

  • Phone number

  • Shipping and billing address

  • Email address

  • Communication content via chat, email, or customer support channels

2.2. Automatically Collected Information

When you access our website, our system may automatically log:

  • IP address

  • Cookies, browsing behavior, visited pages

  • Device type and browser

  • Access time

2.3. Payment Information

If you make an online payment, the information is processed through secure payment gateways.
We do not store your credit card or banking details.

3. Purpose of Using Information

Your information may be used for:

  • Processing and delivering orders

  • Sending order confirmations and status updates

  • Providing technical support and customer service

  • Improving the user experience and optimizing the website

  • Sending promotions or marketing offers (with your consent)

  • Preventing fraud and enhancing system security

4. Sharing Information with Third Parties

We do not sell or rent customer personal data to any third party.

Information may only be shared in the following situations:

4.1. Shipping Partners

To ensure successful delivery, we may share:

  • Name

  • Address

  • Phone number

4.2. Payment Partners

For the purpose of processing electronic transactions.

4.3. Government Authorities

When required by law or valid legal request.

5. Data Security

We implement security measures including:

  • SSL/HTTPS encryption

  • Firewalls against unauthorized access

  • Secure server infrastructure

  • Controlled access to customer information

However, no method of data transmission is 100% secure. FPR Supply is committed to maximizing protection but cannot guarantee absolute security.

6. Customer Rights

You have the right to:

  • Request access, correction, or updates to your personal information

  • Request deletion of your data (within legal allowances)

  • Opt-out of marketing emails at any time

  • File complaints regarding misuse or leakage of personal information

To exercise these rights, please contact us through the information listed in Section 10.

7. Cookies & Tracking Technologies

Our website may use cookies to:

  • Store login sessions

  • Personalize your shopping experience

  • Analyze website performance (e.g., Google Analytics, Meta Pixel)

You may disable cookies in your browser settings, but some features may not function properly as a result.

8. External Website Links

Our website may include links to third-party websites.
We are not responsible for the content or privacy practices of those websites.

9. Data Retention

Customer information will be retained for:

  • As long as necessary to provide services

  • Or as required by law

Information will be deleted when it no longer serves any purpose.

10. Contact Information

For any questions regarding this Privacy Policy, please contact:

  • Email: info@fprsupply.com

  • Hotline: +84 962 787 277

  • Office Address: 173/6 Go Xoai Street, Binh Hung Hoa Ward, Hochiminh City

11. Policy Updates

This Privacy Policy may be updated periodically to comply with legal regulations and business operations.
Any changes will be posted on this page.

Last updated: 04/12/2025